We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be unused, in its original condition, and in its original packaging. Proof of purchase is required.

To request a return, please contact us at info@mesqen.com.

Returns should be sent to:

Mesqen
Seda İnan Kara
Reinickendorfer Straße 92
13347 Berlin
Germany

Items returned without prior authorization will not be accepted.

Return Shipping Costs

Unless the item is defective, damaged, or incorrectly delivered, return shipping costs are the responsibility of the customer.

Damaged or Incorrect Items

Please inspect your order upon arrival. If your item is defective, damaged, or incorrect, contact us immediately so we can evaluate the issue and provide a solution.

Non-Returnable Items

We do not accept returns for:

• Personalized or custom-made products
• Gift cards
• Clearance or final sale items

Exchanges

If you wish to exchange an item, please return the original item and place a new order once the return has been approved.

European Union 14-Day Right of Withdrawal

If your order is delivered within the European Union, you have the legal right to cancel or return your order within 14 days of receiving it, without providing a reason.

The item must be unused, in its original condition, and in its original packaging.

Refunds

Once we receive and inspect your return, we will notify you whether the refund has been approved.

Approved refunds will be issued to the original payment method within 10 business days. Processing times may vary depending on your bank or payment provider.

If more than 15 business days have passed since your refund was approved, please contact us at info@mesqen.com.